Web Hosting

Simply put, web hosting is the server your website lives on making it available via the Internet. At HotHouse we run our own web hosting servers.

HotHouse Hosting Environment

Overall:
Client websites are hosted on Virtual Servers running Linux, Apache, MySQL 5.5+, PHP 5.4+.

Virtual Servers are running on hardware that is hosted locally in the region and therefore have super-fast ping and load times.

Backups:
Daily, weekly and monthly backups are run and include multiple off site locations.

Servers are mirrored nightly onto a separate server to minimize down times in case of hardware failure.

Security:
A tight firewall, multiple intrusion detection systems and keeping open ports to a minimum all minimize the risk of security breaches.

Known vulnerabilities are closed on the day. All servers are manually checked daily and have server security and version upgrades done regularly (usually daily). Custom scripts alert us to spamming issues instantly.

Access to the server is strictly limited by request only.

Performance:
CPU, Memory and IO usage are monitored for performance issues and we restrict the amount of clients per server to ensure servers remain healthy.

Website Hosting

If you pay for your hosting annually – you will be charged the annual fee, if you pay for your hosting monthly you will be charged the monthly fee.

Lite:

$23.00 per month or $250.00 per annum - very simple html.

Medium:

$35.00 per month or $350.00 per annum - our average sized websites, up to 500mb.

Pro:

$45.00 per month or $450.00 per annum

  • ecommerce and large sites between 500mb and 2gb
  • + $100.00 per gb if you go over the 2gb limit
  • Support business hours only
  • All supporting work e.g. security/version upgrades/maintenance on site is additional

Ultimate Lite:

$60 per month

  • Four hours response time within normal business hours.
  • Security upgrades applied every six months or as required.
  • Suitable for smaller sites with minimal functionality.

Ultimate: 

$100.00 per month

  • Site will ping a support person if the site goes down
    • Four hour response time if within normal business hours - this is a minimum time, as a Premium client we will action any issues asap
    • 12 hours response time if outside normal business hours - this is a minimum time, as a Premium client we will action any issues asap
  • Security upgrades applied every six months

Ultimate Plus:

$150.00 per month

  • Site will ping support person if it goes down – 24/7 service
    • Two hour response time if within normal business hours – this is a minimum time, as a Premium client we will action any issues asap
    • Eight hour response time if outside normal business hours - this is a minimum time, as a Premium client we will action any issues asap
  • Security upgrades applied every six months
  • Annual review of site, health check and review whether version upgrades should be applied
    • 2 hours of time spent on site doing basic maintenance, overview of site, if small fixes we will complete them, if we advise more work we will come back to you with a plan and relevant quote
  • Small maintenance jobs/email support – no charges

Customised:

Sites that sit outside our normal hosting packages, these are customised solutions based on the clients actual requirements.

Domain Registration

HotHouse registers and maintains domain names. We find it is better for our clients to hold both their domain names and websites with us to ensure consistent service. If you want to move your domain to HotHouse please do not hesitate to contact us.

Hothouse also operates a Virtual Server located in the US for clients that target the US market. Benefits are faster page load and ping times and SEO advantages for website visitors from the US. We also use it to monitor server down times on our virtual servers in New Zealand.

Email Hosting

If email is really important to your business we advise you host your emails separately to your website – please advise if you would like to discuss this option.

If you do not know what package you on or would like to discuss email and hosting options open to you, then please do not hesitate to contact jane@hothouse.co.nz